Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase from eBuffet. Depending on the buffet or hutch you are interested in, there are different return and exchange policies put forth. Please check the item details to learn which policy applies to that model. Non-returnable Products Many of our buffets and hutches are made to order. This process allows you to have the size, finish and style you have always wanted. Once the order has been placed, any changes or cancellations are subject to additional fees. These products are custom made so they are non-returnable once they have been shipped out.
Returnable Products Some of our products are returnable. Please check the item details for more information. If you are not satisfied with your purchase for any reason, you can return the product within 30 days of receipt. Your product is only eligible for return if the item is still inside its original packaging in new, unused and resalable condition. All products properly returned under this policy are eligible for a refund less any restocking fees. Return shipping costs will be at your expense. If you would like to return a product please contact a customer representative to begin the return process.
Damaged Products Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received. All claims for shipping or manufacturing damages must be received by our customer service department within three (3) days of delivery.
Please contact customer service at 858-205-3160 or email us for further instructions on your return. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within three (3) days and we will send you the correct product, replacement product, or replacement parts at no cost to you.
Our customer service hours are Monday-Friday, 8:00 AM to 4:00 PM PST.
